East Suffolk and North Essex NHS Foundation Trust
Do you possess excellent interpersonal skills with the ability to prioritize competing demands and a passion to provide excellent standards of care to our patients?
If the answer is yes then we have an exciting opportunity for you in our Site Operations team at Colchester Hospital.
We are looking for a Clinical Flow Manager, with the ability to work with all colleagues throughout the hospital to provide safe and effective care through the coordination of clinical resources across the Trust 24/7.
We currently have a Full Time & Part Time (25 hours) position available.
Main duties of the job
This will involve supporting with operational management of all site issues as well as facilitating patient flow throughout the clinical areas, to ensure that the patient is admitted in a timely fashion, receives the right treatment in the right place and is signposted to alternative service providers in accordance with agreed pathways and protocols of care.
You will act as a support for both the Hospital at Night team and ward staff out of hours, to ensure the safe and effective use of resources to provide quality patient care. Working autonomously, but with support and liaison with the Clinical Site Matron, the post holder will ensure the timely action and communication of all site issues ensuring services are maintained.
Job Responsibilities
KEY RESPONSIBILITIES
Management
* Collate, and be accountable for the accuracy of, capacity and escalation data for internal reporting.
* Play a key role in ensuring escalation of clinical/operational concerns to appropriate key individuals within the clinical Divisions.
* Organise and prioritise own workload within timescales and schedules building in flexibility to deal with unforeseen demands on time and resources.
* Maintain appropriate records and documentation, such as for adverse incidents, and take appropriate corrective action, informing the Clinical Site Matron as necessary.
* Be proactive in the prevention and management of complaints from both staff and patients and assist in investigation where applicable.
* Work as a member of the Hospital at Night Team.
Site Management
* Out of hours - provide advice and support to all Trust employees as required by the Clinical Site Matron on site, acting independently in decision making for all issues relating to the management of the site informing the on call manager as necessary.
* Coordinate the Night Nursing staff to cover sickness and unforeseen absence as per Trust policy.
* Support the Clinical Site Matron for the coordination and management of the Trust's emergency response to fire, security alerts and serious incidents.
* To support the Clinical Site Matron to lead and coordinate on any missing patient report as per Trust policy.
Bed Management
* Maintain an accurate Trust bed state at all times.
* Work to minimise non-clinical transfers and subsequently reduce risk and improve patient experience.
* Identify and take immediate action to resolve and prevent delays within the patient flow system, escalating unresolved issues to appropriate manager.
* Ensure Discharge Coordinators are providing timely and accurate information regarding bed availability to maintain patient flow within the Trust allowing for sufficient capacity and safe placement of emergency admissions.
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Qualifications
* Degree level or equivalent.
* Evidence of ongoing professional development.
* Experience of leading at a service level.
* NMC Registered Nurse.
* Non-medical prescriber.
Experience
* Experience in hospital coordinator role (or equivalent).
* Awareness of influences on patient flow.
* In-depth knowledge of Trust targets and standards.
Knowledge and Skills
* Demonstrate innovation in practice.
* Ability to lead, influence and motivate others.
* Function and contribute effectively to Trust-wide initiatives.
* Patient-focused approach to care and services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
East Suffolk and North Essex NHS Foundation Trust
£46,148 to £52,809 a year per annum pro rata.
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