The Client Organization was established to drive enterprise-wide approaches to client coverage, identifying and filling in gaps or reducing duplication to ensure consistency throughout the firm. Additionally, it plays a leading role coordinating the allocation of capital and other financial, technology and human resources towards the client segments with the best returns potential. Finally, it is responsible for managing wholesale credit and counterparty risk for the organization. The Client Organization operates across 40 jurisdictions globally. The Client Organization Reporting, Analysis, and Governance team sits within the Chief Administration Office under the Head of Controls. The team supports and executes activities related to Corporate Governance including Governance Committees and Board accuracy reporting, Escalations of Events and oversight of the Client Executive Scorecard Risk & Control Metric performance. Overview: This new role is part of the expanding Client Organisation’s Reporting, Analytics and Governance group and specifically, sits within the Escalation Event team, working with the Client Organisation’s subunits, Business partners, Regulatory Engagement and second line functions to enhance and support the Escalation framework. The role will be expected to execute and support a range of activities to ensure that the various Client Organisation’s Escalation Events processes, controls, and reporting are robust and effective and meet the requirements set out in the relevant Citi and Client Organisation’s Policies, Standards and Procedures. Responsibilities include: Analytical review Review and analyse the Client Organisation’s Escalation Event inventory to identify themes, trends, and recurring root cause. Present results and conclusions from the analytical review conduced, to Senior Management and relevant Committees/Forums. Ensure recurring themes such as repeat control failures, are highlighted for holistic review, remediation, and loop back for lessons learned. Governance Coordination Support the implementation of the Escalation Policy, Escalation Standard and Global Escalation Procedure across the Client Organisation. Coordinate the triage process for Escalation Events before submission into the Global Escalation Platform, to ensure the completeness and accuracy of Escalation Event submission. Coordinate and execute the annual/ad hoc ‘Client Organisation Escalation Event Quality Assurance programme’, to include review and challenge of data quality and accuracy of Escalation Event information within the Global Escalation Platform and ensuring that Escalation Events are dealt with robustly and appropriately through sample checking. Maintain the Client Escalation Desktop Procedure and conduct annual reviews, ensuring completeness, accuracy, and alignment to the Global Escalation Procedure. Conduct annual self-assessment on the execution of the Client Escalation Desktop Procedure. Monitor the ‘Change management’ process with regards the ‘Client Escalation Event Structure’ ensuring adherence to the Escalation Policy/Standard. Coordinate and monitor the Execution of Key controls in MCA. Coordinate the Client Organisation’s ‘Escalation Event Week’, a collection of initiatives to drive and embed a culture for Escalation of Events across the Client Organisation. Coordinate the monthly ‘Client Escalation Champion Forum’, a platform to collaborate with the Escalation SMEs across the Client Organisation, ensuring information sharing on processes, Events, trends, best practices etc. Coordinate the rollout of the Event Escalation ‘Roadshows’ across the Client Organisation, which are intended to ensure awareness with regards the Escalation Events process and the roles and responsibilities within it. Qualifications & skills: Undergraduate degree required At least 3-5 years of relevant work experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or governance and control Strong governance, control and process expertise and knowledge. Ability to analyse a process and recommend ways to improve quality, controls, and efficiency. Excellent oral and written communications skills. Self-starting team player with the ability to multitask and prioritise. Demonstrative analytical skills with follow-up and problem-solving capability. Highly proficient with PowerPoint. What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Job Family Group: Risk Management Job Family: Business Risk & Control Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.