Join to apply for the Customer Service Administrator role at Winncare UK.
About Winncare & Five Mobility
At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions.
Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve. As a trusted partner in healthcare, Winncare continues to lead with innovation, compassion, and a relentless pursuit of quality.
An exciting opportunity has arisen for a suitably experienced individual to join our excellent Customer Service team in Harlow in the role of Customer Service Administrator.
Responsibilities
Employed on a full-time basis and reporting to the Business Manager, the successful candidate will work as part of the team responsible for the Rental / Sales ordering processes for a wide range of Five Mobility products. Key tasks and accountabilities associated with the role are as follows:
1. Answering and directing phone calls from health and medical professionals, members of the public in relation to the purchase and rental of equipment.
2. Undertaking Hire requests from the customer for either new hires or existing contracts - End to End process.
3. Liaise with other company depots to establish stock status on equipment.
4. Upload hire contracts on the system and amend any discrepancies.
5. Troubleshoot with customers any equipment that is not working, prior to sending out a technician.
6. Undertake the completion of Sales Orders, placing orders on Suppliers - End to End process.
7. Producing reports for customers using either internal database or Microsoft Excel.
8. Investigating and resolving customer hire/invoice queries.
This list is not exhaustive and the postholder will be expected to undertake other duties as assigned by line manager and for which the postholder is suitably qualified and experienced to undertake.
Applicants should possess good knowledge and experience of administrative procedures, the ability to prioritise own workload and adhere to strict deadlines. Additionally, applicants should possess excellent knowledge of software applications such as Microsoft Office, using the internet and maintaining databases. Accuracy and attention to detail is essential.
As the post will require daily interaction with colleagues, customers and clients, it is essential the successful candidate possess excellent communication skills, both written and verbal.
We also have Customer Service opportunities to cover our weekend Out of Hours service, with part time working over Saturday, Sunday into Monday. Applicants should specify if they are seeking weekend work rather than full time, Monday to Friday.
We are seeking to appoint an energetic, engaging and charismatic individual with a 'can do' attitude and flexible approach to work with the ability to develop excellent relationships with all individuals or groups.
This is a great opportunity for a suitably experienced individual to join a committed and dedicated team in a rewarding and engaging environment and a great workplace community.
If you possess the skills, knowledge, and experience suitable for this vacant post, please apply.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
* Industries: Medical Device
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