Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laurels. Our ambition is to be market-leading in everything we do, by being easy to deal with, offering value for money, and creating an awesome place to work. To achieve this, we need great people who are passionate about playing their part in our journey. If you’re looking for a career that’s both challenging and rewarding, we’d love to talk to you. Do you want to be part of something special? There's a fantastic chance to join our Developer Services team based at our Head Office site in Coventry on a 12-month FTC. Discover why we’ve been leaders nationwide for DMEX (Developer Services customer experience measure). This success isn't by chance; it's due to our team's dedication to doing the right thing by our customers and delivering excellent customer service, you could join us If you’re someone with excellent customer call handling skills and good IT skills looking for a new challenge in a market leading environment then we can provide the training to learn about the wonderful world of Developer Services. Of course any experience of water and waste water knowledge would be a bonus but this is not essential. If you’ve got an eye for detail and are able to offer unwavering excellent customer service while working under pressure then this role would be ideal for you. Typical working hours are Monday-Thursday 8am-4pm / 8.30am-4.30pm and Fridays 8am-3.30pm. Feel free to talk to us about any part-time working requests. EVERYTHING YOU NEED TO KNOW As part of a team of 8 you’ll be the first point of contact for all New Connections customers, taking calls, replying to emails, speaking to customers on webchat, seeking advice from our technical teams, we even get some postal applications to process. You’ll provide advice and guidance for customers wishing to make an application by directing them to the relevant application form (or you might complete it with them) and explaining the new connections process, with the aim of resolving any queries as quickly and hassle free for the customer as possible. Once an application has been made you’ll log it on our system (including using SAP, GISST, Excel) ensuring 100% accuracy to prevent any failures to our work, and keeping our records up-to-date. You’ll liaise with other DS teams including our technical and operational teams and Finance to make sure we’re aligned on the advice being given and offering consistency of excellent customer service, so strong stakeholder management skills are a must. Your days will be varied as you pick up these different tasks between you. It’s crucial to our customers journey with us that we get things right 1st time so we work together as a team to achieve this, you’ll have plenty of support to do this WHAT YOU’LL BRING TO THE ROLE We’re looking for enthusiasm to learn and passion to offer excellent service to our customers. If you’ve got that and you’re comfortable using I.T systems then apply now The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT’S IN IT FOR YOU Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family: 25 days holiday bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (of up to £1,500, which is subject to eligibility) Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%) Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Family friendly policies Two paid volunteering days per year WHATS NEXT? Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails. And if this has sparked your curiosity, and you're wanting to find out even more, search LifeAtSevernTrent on social media.