Bar Person - Chinoiserie - Jumeirah Carlton Tower
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 28 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.
About the Job:
An opportunity has arisen for a Bar Person to join our Chinoiserie team at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
* Greet and seat guests in a polite and professional manner, ensuring a warm and welcoming atmosphere.
* Present drinks, offer suggestions, and provide detailed information about beverage items, including daily specials and dietary options.
* Take accurate food and beverage orders and relay them promptly to the kitchen and waiter staff as necessary.
* Serve beverages to guests in a timely and courteous manner, following the hotel's standards for service and presentation.
* Monitor and attend to the needs of guests, ensuring a high level of customer satisfaction throughout their dining experience.
* Handle guest inquiries, complaints, and special requests with professionalism and efficiency, escalating issues to management when necessary.
* Prepare the bar ensuring the bar areas are clean and well-presented, and staple spirits are well stocked.
* Process payments and handle cash or card transactions accurately, using the hotel's point-of-sale system.
* Collaborate with waiting staff to ensure smooth service and timely delivery of orders.
* Assist in the setup and breakdown of dining areas for special events, private functions, and banquets, maintaining high standards of organization and cleanliness.
About you:
The ideal candidate for this position will have the following experience and qualifications:
* Previous experience as a bar person in a luxury hotel, fine dining restaurant, or similar upscale environment.
* Strong knowledge of food and beverage service standards, including wine and cocktail service.
* Exceptional customer service skills with the ability to anticipate and fulfill guests' needs and preferences.
* Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse clientele and team members.
* High attention to detail and the ability to maintain composure and professionalism in a fast-paced environment.
* Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hotel's operational needs.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes:
* Competitive salary + excellent service charge
* 28 holidays inclusive of Bank Holidays
* Extra holiday for significant Birthdays (21, 30, 40, etc.)
* Life insurance
* Next pension
* Jumeirah perks website access – discount
* F&B and Spa treatment discount
* Lieu day if you work on Bank Holidays
* Dry cleaning of uniform or Business attire
* Meals on duty
* Employee assistance programs
* Wellness benefits – Chiropodist, Flu jabs, and more!
* Taxi service after hours
* Social events & recognitions programs
* Ongoing training & development
* Wedding/Baby gift
* Cycle scheme
* Internal transfer scheme
* Eye test and discount for VDU users
* Dental cash back plan
* External transfer scheme
3 Months’ Service:
* Company Sick Pay
* Travel Card Season Ticket Loan
* Live Your Guest Life Stay 6 Months’ Service
* Jumeirah Discounts –Stays in other Hotels
* Cycle Scheme
* Internal Transfer Scheme
* Eye Test & Discount for VDU Users
* Dental Cash Back Plan
1 Years’ Service:
* External Transfer Scheme
2 Years’ Service:
* Group Pension Plan with enhanced contributions
* Income Protection Scheme
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