Role Overview:
Salary: £26,000 - £28,000, depending on experience
Hours: 0900 – 17:30, Monday to Friday
Location: Holborn, London
Contract: Full Time and Permanent
Role Summary:
We are looking to recruit an experienced Clinic Scheduler who will be responsible for ensuring a high level of customer service for our patients, ensuring a smooth process with regards to patients’ bookings with our consultants, with any queries being dealt with appropriately and efficiently.
Role Duties:
Scheduling, rescheduling, and cancelling patient appointments as required.
Answering patients’ questions regarding processes and providing suitable information as required
Booking, confirming and updating patient appointments.
Courteously receiving incoming telephone calls and taking messages as needed.
Scheduling appointments and follow-ups.
Qualification/Experience for Role:
Suitable experience within a suitable call centre or relevant customer services role desired
Experience within a customer-facing role within a healthcare setting preferred
Experience with dealing with customer queries and the ability to help solve queries/issues
Experience as a Medical Sectary or PA preferred
A good command of written and spoken English – GSCE (or equivalent) standard preferred
Our Client
A private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their condit...