Do you have a passion for computers? Do you have the drive to succeed? Are you looking to work in a fast-paced environment? Do you want to be part of a growing award-winning technology company?
Join our dynamic team and be part of a company that values innovation, customer satisfaction, and professional growth.
We are seeking a dedicated Repair Centre Technician to join our Service and Repair Fulfilment Centre team.
We are looking for someone who will be responsible for diagnosing and fixing hardware faults on PCs, Laptops, phones and AIO some Servers and have some limited software fixes to achieve in line with KPI and customer satisfaction.
Key Responsibilities:
• Responsibility, diagnosing and fixing hardware faults on PCs, Laptops, phones and AIO some Servers and have some limited software fixes to achieve.
• To assist with the delivery of the Service Repair Centre KPIs.
• Ensure that anti-static precautions are taken along with appropriate care while working on all equipment.
• Carry out quality assurance to PC, Notebooks and All-in-One equipment and ensure that all work is recorded on the company system.
• Responsibility for the packing and dispatch of repaired devices.
• Ensure that effective communication is maintained with the customer at all times.
• Comply with the Data Protection and other accreditation requirements.
• Maintain a tidy work environment at all times.
• Support colleagues and share information throughout the team.
• Demonstrate commitment and flexibility to working within a changing environment and culture.
• Always adhere to Health & Safety requirements.
• Pass relevant / required customer specific accreditations including the general A+ qualification.
Desired Qualifications:
• Repair Centre experience
• Experience of some or all of the following Break/Fix across Stone, Toshiba, Apple, Lenovo, Acer, Samsung, Dell, HP and Asus Desktop, Laptops and general Technical Support
• CompTIA A+ certification would be useful but not essential
• Knowledge of ‘5S’ and Lean working practices
Job details:
This is a full time position - 37 hours per week.
The working days are Monday to Friday
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .