Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator to contribute to the delivery of the Technical and Tax Team's objectives. As Senior Administrator will be responsible for: Escalations from the Business with regards to nonstandard FATCA and CRS queries Analysis of data on a periodic basis to ensure that data reported to the regulators is correct FATCA CRS annual data submission to IOMTD is on time Ensuring all own and team work is completed within the team's SLAs and high quality standards Supporting the wider team to meet timely and accurate regulatory reporting requirements Training and checking other colleagues' work Continual review and improvement of current processes and procedures Actively contributing to process updates and automation opportunities, working with other members of the team, as well as the other teams within Client Services Investigating and resolving complex Chargeable Events cases and queries in a professional and timely manner Proactive and reactive contact with customers and advisers Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and Procedures The ideal candidate for the role of Senior Administrator will have: Previous FATCA / CRS knowledge is essential Previous Life office experience is desirable but not essential Good communication and interpersonal skills Ability to work well individually and as part of a team Ability to work to tight deadlines Innovative, take bold steps forward, stand up for what's right Question convention and stay curious, using expertise to deliver on promises Act with focus and care, collaborating, learning from experience, and adaptable