Job Description
Company Overview. Who we are
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
Role Overview. Why Join us
We want you to inspire, mentor and manage the team to provide world class, claims handling and management service. Reporting to our Complex Operations Manager you will be accountable and responsible for day-to-day operations of our Complex Support Team. Providing oversight, guidance and direction for the claims sat within the teams caseload and ensuring excelling customer service is delivered and in line with our internal Service Level Agreements.
Key Responsibilities & Accountabilities - What you will do:
1. Plan and manage the team resources to ensure adequate availability for handling incoming calls and team claims portfolio
2. Motivate and drive the team to improve productivity and engagement.
3. Manage and understand individual team members to ensure that each performs to the best of their ability and to minimum requir...