Another
Place Hotels – a place to take your hospitality career to new heights.
With a team that values connection, flexibility, variety, and challenge, we're
all about making a meaningful impact on our guest’s holiday. Our three core values
- We Care, We Notice, We Change – show what it means to work for a hotel which
goes above and beyond for our team and guests. At Another Place, we don't just
provide a place for our guests to rest their heads - we create memorable
experiences that they'll remember for a lifetime.
Does helping
others have the holiday they deserve bring you happiness? Do you love seeing
guests smile because of the effort you’ve made? Can you spot problems a mile
off and work fast to resolve them? Then you could be the House Host we’re
looking for.
An
unforgettable holiday experience on ‘the queen’ of the Hebridean archipelago
off the west coast of Scotland, Another Place offers fatbiking along the shore,
taking a wildlife boat trip around the coastline, visiting a distillery,
playing a round of golf and eating seasonal menus featuring the freshest local
produce. For our guests, how their stay makes them feel is crucial; cared
about, looked after, welcome. It’s the heart and soul of our active relaxation
concept, made possible by the people on our team. That’s where you come in…
The role:
We need attentive, outgoing individuals with a can-do attitude to make guests
feel at home, from first impression on the phone to final goodbye at the end of
their stay.
You’ll
embody the spirit of Another Place with your friendly welcome, effortless charm
and seamless efficiency. And you’ll get a unique insight into all aspects of a
busy, award-winning hotel. This balance of customer service and office life
brings the best of both worlds, boosts your skillset and ensures working days
are never dull.
Guests will
remember you for underpinning the happiness that shaped their holiday, and
you’ll thrive on it – while taking the next step up the ladder of your
hospitality career.
What your
days could look like:
* Assist with all aspects of a
guest’s stay, from booking meals and treatments to helping with luggage
and dealing with any queries or concerns.
* Go above and beyond guest
expectations to provide a welcoming positive and comfortable experience,
whether in person, over the phone or through other forms of communication.
* Work back of house as part of
our Guest Services team, honing your admin skills at our brand-new head
office.
* Check guests in and out.
* Take room service orders and
deliver to guests’ rooms.
* Spot when guests might need help
and be on hand to offer it.
* Understand everything involved
in being a Host at Another Place, from knowing the hotel inside out, to
being fully fluent in all policies, systems and procedures so any guest
query can be addressed the moment it’s made.
* Lend a sympathetic ear if there
are any complaints, record and handle them if you can or escalate to your
House Manager.
* Complete daily tasks quickly and
efficiently, exactly when they are needed.
* Act in accordance with
Health & Safety laws.
* Keep public spaces clean and
tidy.
* Be an active and engaged member
of the team and always carry out duties to assist in the smooth running of
the hotel as requested by your line manager.
* Always live and breathe the
Another Place Hotel brand.
Job
skills & requirements:
* Meticulous attention to detail.
Whether it’s pre-arrival, or in house, you’ll notice when a guest needs
help with something – sometimes before they do.
* Previous experience of using
property management systems.
* Basic knowledge of Microsoft
Office, Word, Excel and Outlook.
* Previous front of house
experience.
* Previous F&B experience.
* First Aid qualification.
* Current Enhanced DBS.
* Good communicator.
* Experience of hotel computer
systems
* Adept at prioritising and time
management.
* Administrative skills.
* Basic IT skills.
What we can offer in return:
* A
relaxed, professional place to work in a beautiful location – Islay ‘the
queen’ of the Hebridean archipelago off the west coast of Scotland
* Excellent
career prospects in an ever-expanding organisation
* Special
rates for you and your friends & family to stay at Another Place
Hotels and Watergate Bay Hotel
* Discounts
for you and your friends & family to eat at our restaurants
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances
From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located above the dunes of a seven-mile beach on the
Scottish island of Islay, you'll never be short on inspiration. Working at
Another Place isn't just a job - it's a transformative career opportunity.
Apply now and join us in creating memorable experiences that our guests and
team remember for a lifetime.