Job summary
Do you want to make a difference by helping people and joining our patient support team? Our team was recently described as "helpful efficient and pleasure to deal with" by patients and other healthcare professionals.
An exciting opportunity has arisen atPendle View Medical Centre in Brierfield Lancashire for an enthusiastic MedicalReceptionist/Patient Care Navigator to join our busy, but supportive team.
Main duties to include dealing withincoming telephone calls confidently and signposting patients to the appropriateservice or healthcare professional in a courteous, efficient, and effectiveway. Our GP team work closely with the reception team to ensure patients' needs are fulfilled.
We use an econsult model (ACCURX) alongside telephone requests and arrange appropriate appointments with the support of the on call GP.
The role requires the need to deal with generalenquires, liaising with clinicians and other members of staff, and involves some administrative duties asrequired.
Experience within General Practiceand the ability to use EMIS Web software would be desirable but not essential.
We are looking to recruit an efficient, and enthusiastic person 25 hours a week on a rota basis. The hours of work will be over 5 days and between 08:00am and 6:30pm per day on a rota which may change at short notice to cover sickness and annual leave. Cover for extended hours from until one evening per week on a rota basis.
Main duties of the job
The suitable team-worker will need excellent customer service and communication skills and also be flexible for any sickness and holiday cover in a very busy, computerised surgery which is open 8am until plus extended hours until on a rota.
Previous experience desirable, though not essential as training will be provided.
Clerical and keyboard skills are essential.
About us
We are a 4 partner practice with over 8000 patients. We have a team of sessional GPs, a salaried GP, Nurses, Health Care Assistants, Clinical Pharmacists, receptions and administration teams. We have great links with the PCN clinical offering further varied appointments.
We are a research practice and we train doctors to become GPs and we have doctor and nurse students from UCLAN
There is the opportunity to join NHS Pension Scheme
Job description
Job responsibilities
JOB SUMMARY
1. Main duties to include dealing withincoming telephone calls confidently and signpost patients to the appropriateservice or healthcare professional in a courteous, efficient, and effectiveway.
2. To be able to process appointmentrequests from patients by telephone or by the relevant NHS approvedcommunication tool, following the Care Navigation protocol.
3. To provide a professional and comprehensive information support service to the practice team.
4. The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
5. The post holder must gain a working knowledge of clinical coding and the QOF reporting system.
6. To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.
Person Specification
Qualifications
Essential
7. Good standard of education
Desirable
8. GCSE grade A to C in English and Maths
Additional
Essential
9. Ability to work as part of an integrated multi-skilled team
10. Able to work in a changing environment
11. Having a 'Can do' attitude
12. Enthusiasm for the job
13. Interest in the work of medical receptionist
14. Friendly and approachable
15. Flexibility of working hours
16. Caring
17. Honest
Desirable
18. IT skills
19. Knowledge of microsoft products
Experience
Essential
20. Experience of dealing with the public,
21. Excellent telephone skills
22. Good IT Skills
23. Excellent communication skills
24. Ability to work under pressure
25. Initiative and common sense
26. Self-Motivator
27. An understanding, acceptance and adherence to the need for strict confidentiality
Desirable
28. Previous work experience in General Practice with a knowledge of Emis Web
29. Previous work experience involving dealing with the public or customer care in a busy reception environment
30. Experience of routine administration tasks filing, record-keeping