Clinical Customer Service Representative
Location: Oxford - Hybrid (2 days home, 3 days office)
Salary: £28k - £32k depending on experience (40 hour week, Monday - Friday)
Bonus: 5% of basic salary
Perks: 25 days holiday + 8 bank holidays, Pension, Private Medical Healthcare, Free Parking, Life Assurance + more
Role Overview:
As a Clinical Customer Service Representative, your role is to facilitate clinical testing services by acting as a liaison between physicians and our testing laboratories. This includes monitoring the progress of assigned clinical orders and responding to inquiries with the mission of providing superior customer service.
Key Responsibilities:
1. Establish relationships with ordering physician centres and patient sample submission
2. Monitor testing and reporting process
3. Resolve billing queries as quickly and efficiently as possible
4. Communicate processes with prospective ordering physicians
5. Facilitate communication with ordering physicians and provide materials and logistical information
6. Facilitate discussions between ordering physicians, internal teams, and consulting physicians as needed
7. Address customer inquiries and order status with possible solutions in a timely manner
8. Develop and maintain good working relationships using advanced communication skills
9. Provide input on the documentation of customer-facing materials
10. Communicate feedback regarding improvements to internal systems
Qualifications and Experience:
1. GCSE and/or A levels (or equivalent)
2. Experience in customer-facing, technical support roles
Seniority Level: Executive
Employment Type: Full-time
Job Function: Customer Service, Health Care Provider, and Science
Industries: Medical Practices, Medical Equipment Manufacturing, and Hospitals and Health Care
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