Seven Asset are seeking to appoint a Customer Care Operative to join our busy Operations team.
Are you a vibrant and driven individual? Do you have excellent customer care skills with the ability to work in a fast-paced environment? If you can answer YES to these questions, then we want to hear from you.
What Can We Offer You?
* The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
* An opportunity to be part of a vibrant culture
* Competitive salary
* 20 days holiday which increases with length of service, up to 25 days
* Life assurance from day one
* A day off for your Birthday
* Free 24-hour employee assistance program
* Free health & wellbeing subscription
* Sister companies to provide more opportunities for progression
* Dress down Fridays
* Working various shifts Monday - Friday either 07:00 - 16:00, 08:00 - 17:00 or 09:00 - 18:00
* Town Centre office
What We Need From You?
* Excellent telephone manner and customer care skills
* Comfortable with basic IT operating systems
* To be able to work in a fast-paced environment
* To complete all tasks to a high standard
* Ability to work on your own initiative
* Possess good all round team player capabilities
* High levels of attention to detail in regards to checking current and historical data
Responsibilities and Duties:
* To ensure you take ownership of whichever task you are given to complete.
* To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum.
* To answer all incoming calls in a timely and professional manner.
* To update and manage the live VOR (Vehicle off road) and roadside breakdown boards.
* To respond to the main operations defect’s email address.
* To maintain an up-to-date knowledge of preferred suppliers.
* To ensure all inbound enquiries are redirected to the correct departments.
* To book customers in for manufacturer recalls and ensure they are completed promptly.
* To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
* To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum.
* To competently check the vehicles current status and historical repairs for repeated mechanical issues.
* To understand the authorisation escalation process.
* To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
* Provide periodic weekend/evening office cover including out of hours cover from home (rota based) – Weekend as escalation point.
* To escalate any suppliers who are not performing to the required standards to your line manager.
* To maintain relationships with customers and suppliers alike.
* To be a team player who assists and supports other colleagues.
* To update the main computer system with job details, costs & information.
* To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.
Job Types: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
Benefits:
* Free flu jabs
* Life insurance
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: In person
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