Essential Skills:
* Exceptional verbal and written business communication abilities.
* Deep understanding of the commercialization of processes and outputs.
* Creative, proactive, analytical, and self-starting mindset.
* Ability to move with pace and enthusiasm.
* Superb attention to detail with the ability to foresee problems and opportunities and take action.
* Skill in managing multiple competing priorities for optimal commercial outcomes.
* Extensive experience in the Financial Services industry.
* Working knowledge of the Investment Bank.
* Exceptional relationship-building skills, with the confidence and calmness to interact with C-Suite level executives.
* Expert proficiency in Microsoft Office, including Excel and PowerPoint.
Desirable skills/Preferred Qualifications:
* Proven experience running governance procedures for an Executive office.
* Hands-on experience working in cross-functional/multi geographical settings.
* Understanding of Finance & Accounting concepts.
* Prior Chief of Staff experience is a plus.
Purpose of the role:
The overall objective of the IB Chief of Staff (CoS) team is to run a proactive and commercially-driven book of work with keen attention to detail, collaborating across the firm to deliver exceptional results.
Reporting directly to the Chief of Staff, the team also supports wider stakeholders at the C-Suite level, as well as external clients and partners across the firm.
The established IB CoS team provides comprehensive support and leverage to the Head of IB/President of Barclays Bank Plc in executing the IB-wide strategic agenda, with individual roles encompassing a range of activities to deliver this support and broaden the impact of the initiatives, with end-to-end support from design to delivery.
Overview of Role:
The position offers a valuable opportunity to understand the inner workings of the IB business and enhance connectivity with senior management. The successful candidate should possess strong business writing skills, the ability to synthesize complex information for senior management, and some working knowledge of the Investment Bank.
The team works across four pillars, as described below. A number of roles are available and while specialism in particular areas is expected, a goal for the team is to cross-train and work in a fungible way.
Drive Strategic Projects:
* Quarterback for strategic projects led from the IB CoS office.
* Create commercially impactful project plans.
* Set-up and run working groups while managing a larger set of senior stakeholders with cares on the projects.
* Design and implement project management tools that facilitate the delivery of large, complex multi-stakeholder projects where most of the deliverables are sat outside the team.
* Connect dots, draw out themes and follow-ups across multiple projects in the team to maximize commercial outcomes, and to drive simplification across the IB and firm.
Manage Strategic Content:
* Drive, own and execute IB CoS office key content deliverables.
* Ranging across Board decks, Group Executive Committee content, Investment Bank Management Team (IBMT) agendas/actions, briefing packs, regulatory engagement, and more.
* Deliver sharp, timely analytics and insights on broad business inputs: financial, people, commercial, process, governance.
* Collaborate across teams and functions to secure, interpret, and express views clearly, concisely.
* Utilize expert PowerPoint, Excel, Word skills to demonstrate best-in-class business communication.
Co-ordinate Commercial Client Engagement:
* Conceptualize and action a strategic client agenda for senior leaders in the IB.
* Lead on proactive and reactive client, travel and events agenda: using quantitative and qualitative inputs to select and evaluate client data and opportunities.
* Drive and support seamless client coverage to help realize the revenue potential that exists from better cross-selling to our most important clients.
* Design, own, manage and execute entire client and external stakeholder prep and delivery to maximize commercial outcomes and minimize bureaucracy.
* Use judgment to review and give feedback on inputs, constantly casting for ways to maximize the long-term commercial impact, while being collaborative across the firm and executing with true finesse.
* Deep understanding of client behavior. Takes a holistic view of clients’ goals and has a view on how Barclays can work to deliver on them.
Drive Governance & Process:
* Own and execute rules, practices, and processes by which BBPLC and the IB operate.
* Build out, organize and run multiple leadership logistics to drive the smooth operation of the IB and BBPLC. Such as coordinate and manage the IBMT, BBPLC Executive Committee meetings, Global IB Management Team Leadership Offsites and more.
* Know, learn, understand complex regulatory and governance frameworks such as attestations, SMR, Consumer Duty, Compliance and Risk frameworks and how they are implemented from this office to meet internal and external risk, regulator, and corporate accountability requirements.
* Lead optimization and automation efforts for governance and process within the office, with a view to scaling and delivering these solutions across the IB and the wider firm. Innovate to simplify, and communicate practice broadly across the entity.
* Provide risk and control oversight, crisis management, and ensure business continuity.
Director Expectations:
* To manage a business function, providing significant input to function-wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business-wide.
* They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organization-wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross-functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organizational risks and strategic decisions.
* Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function-wide strategic initiatives.
* Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
* Escalates breaches of policies/procedure appropriately.
* Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
* Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
* Demonstrate extensive knowledge of how the function integrates with the business division/Group to achieve the overall business objectives.
* Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector/functional knowledge, and insight into external market developments/initiatives.
* Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/sensitive situations.
* Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
* Negotiate with and influence stakeholders at a senior level both internally and externally.
* Act as principal contact point for key clients and counterparts in other functions/business divisions.
* Mandated as a spokesperson for the function and business division.
All Senior Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L – Listen and be authentic, E – Energize and inspire, A – Align across the enterprise, D – Develop others.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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