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Salary: £12.20/hour
Current right to work in the UK
What is in it for you:
* Employee benefit card offering discounted rates in Accor worldwide
* Free night stays in our UK hotels and up to 50% discount in any AccorRestaurant (T&C Applies)
* A day off for your birthday
* Refer a friend scheme
* Employee Assistance Program: support your wellbeing in your professional and personal lives
* Company sick pay
* Learning programs through our Academies and apprenticeships
* Opportunity to develop your talent and grow within your property and across the world!
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
Role: Front Office Team Member at Novotel Edinburgh Centre
* Be the ‘face’ of the hotel, welcoming guests warmly and ensuring their well-being.
* Ensure a wonderful guest experience through quality service during check-in, check-out, and throughout their stay.
* Manage charges accurately and handle all calls professionally.
* Document all guest and internal messages accurately.
* Promote hotel facilities and maximize sales with sound product knowledge.
* Perform additional duties as requested by management.
Qualifications:
* Prior experience with FOLS or OPERA systems
* Fluency in English
* Strong customer service skills
Training will be provided in front-of-house functions and safety procedures.
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, connecting hearts from arrival to farewell.
If you believe you are the right fit for this role, please click ‘apply’. We look forward to hearing from you!
Additional Information:
We are committed to Diversity & Inclusion, promoting a welcoming environment for everyone.
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