Description
Key Job Responsibilities
1. Diagnose and resolve escalated incident tickets, providing consistent technical support to our customers.
2. Elevate complex issues or suspected system defects to the engineering team, supplying detailed information and steps to reproduce the problem.
3. Develop internal documentation to enhance the support team's technical knowledge and troubleshooting skills.
About Our Team
Veeqo is Amazon's Free Shipping and Inventory Management Software. We offer a collaborative environment where driven team members can excel.
We value adaptability, passion, and work-life balance. Our office has a relaxed atmosphere, and we organize regular social events for team bonding.
BASIC QUALIFICATIONS
1. Technical support experience or software development experience.
2. Exceptional problem-solving skills with the ability to understand issues and leverage available tools.
PREFERRED QUALIFICATIONS
1. Bachelor's degree in computer science or equivalent.
2. Programming/scripting experience (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, PHP).
3. Support Desk experience and associated software processes.
#J-18808-Ljbffr