Senior Claims Coordinator £29,400 per annum Location: Falkirk, Scotland Hours: Monday to Friday, 8:30am – 5:00pm (40 hours per week) Training: Tamworth, Sutton Coldfield - 2 weeks | all expenses paid Perks: 29 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination Duties & Responsibilities: Manage the claims process from start to finish, ensuring everything runs smoothly. Be the go-to contact for policyholders, insurers, and our field teams. Keep workflows and records precise, compliant, and on schedule. Lead and support administrative staff, ensuring team performance. Coordinate trades and materials, optimising efficiency every step of the way. Champion customer satisfaction by addressing concerns and delivering excellence. Skills and Experience: Experience in claims handling, customer service, or administration. Confidence in coordinating workflows and supporting team members. Strong IT skills and a knack for communication and problem-solving. Job Ref: EN681 Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.