As a Customer Team Leader at Co-op, you'll play a critical role in shaping the shopping experience for our customers. You'll lead a team of customer service representatives, providing coaching and guidance to ensure excellent customer service and promoting a positive store environment.
Key Accountabilities:
* Lead a team of customer service representatives to deliver exceptional customer experiences
* Maintain accurate records of stock levels and undertake regular stock checks
* Support the Store Manager with HR processes and local community initiatives
* Contribute to the development and implementation of sales strategies to drive business growth
This role would suit someone with excellent communication skills, a passion for customer service, and a proven track record of leadership in a retail or customer-facing environment.
Our Culture:
* Foster a culture of inclusivity and respect in the store
* Promote a positive and supportive working environment
* Encourage open and honest feedback from colleagues and customers