Road Logistics Customer Care & Operations Specialist | United Kingdom | JR2502_0049
Do you have a passion for road logistics and customer care? Imagine working for one of the world's leading logistics companies, where your expertise can make a global impact.
GOOD REASON TO JOIN
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
YOUR ROLE
Work in the Road Logistics Healthcare team to manage road shipments for Pharmaceutical and Healthcare customers, following specific instructions and customer SOPs. Ensure excellent customer service and comply with the 2823 Global GXP Policy Manual Pharma in all operations. Build strong relationships with key customers and colleagues in the Healthcare team. This role requires both operational efficiency and good interpersonal skills.
YOUR RESPONSIBILITIES
* Understand Road logistics operations to address industry-related questions and requirements.
* Perform any other duties as assigned by supervisors or managers.
* Assist with onboarding and training new starters.
* Support the induction and training of internal staff, ensuring correct procedures are followed.
* Help with onboarding new customers, including generating SOPs, work instructions, and attending introductory meetings.
* Provide support for all Healthcare products.
* Understand customer needs to provide spot quotes, sell solutions, handle objections, and negotiate.
* Follow up on quotations that are not immediately closed, seeking feedback.
YOUR SKILLS AND EXPERIENCES
* Experience in Road Logistics, demonstrating a strong understanding of industry practices and procedures
* Proficiency in English with excellent verbal and written communication skills
* Strong communication and conflict resolution abilities, adept at managing and resolving disputes effectively
* Strong analytical skills with the ability to interpret data and make informed decisions