Scheduling Assistant Metrorod Oxford Bicester/Aylesbury Full time permanent Salary £25,000 - £28,000 DOE Benefits Metro Rod work with the likes of Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands. Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage. Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing. What does it entail? You will liaise with our customers and Engineers to ensure we book pre-planned and reactive servicing work in advance and attend within a timely manner. You will also be part of a busy team ensuring that all follow up work is completed. Our Schedulers are therefore at the forefront of everything we do. Working within a small team Answering incoming calls and managing bookings with customers Ensuring optimum schedules for Engineers – planning travel time, and any other factors which may impact on work being carried out Resolving customer queries Supporting the service delivery and billing / finance teams providing MI and reports where necessary What do we look for? Previous experience within a Scheduling (or similar) role Ideally drainage experience Resilient and able to adapt Customer focused, enthusiastic and a confident communicator Excellent written and verbal skills Competent IT skills and keyboard skills with the ability to multi-task Great administrative and organisational ability Collaborative whilst able to work on your own unsupervised What will you get? Ongoing Health & Safety and new skills training Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more 28 days including bank holidays Training and development Part of a fantastic work culture