Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
The purpose of the role is to drive the Structured Finance Client Services proposition in developing and enhancing existing client relationships and to support the business’ growth plans. The role will be focused on driving the Structured Finance Private Placement (Hybrid) proposition in supporting a portfolio of varied Asset Backed transactions including transactions using securitisation technology and funding via loans and loan notes. In this client facing role, you will be responsible for overseeing the delivery of a seamless and professional service while at the same time enhancing and deepening these client relationships. You will work closely with colleagues across both Loan Agency and Structured Finance teams to ensure that originators feel their transactions are being well looked after and that the client services team understand the nuances of the private placement market.
In this role you will:
* Build effective customer relationships ensuring strong communication, high level service and a strong culture of proactivity, reliability and consistency.
* Responsible for client service reviews and ongoing communication with the given portfolio of clients.
* Identify process/technology improvements for clients which will benefit client experience.
* Provide operational support and assistance (for the client portfolio) on any related issues to the operations teams, and act as an escalation point for local management.
* Weekly monitoring of new transactions (mandates/bids) to ensure any operational issues can be flagged in advance of onboarding completion.
* Ensure we enhance, enrich and deliver a smooth on boarding experience for the client. Coordinate with all internal stakeholders to ensure all on boarding requirements are being delivered on schedule.
* Work closely with our Business Development Team to accompany and enhance the quality of our sales pitches
* Ensure Treating customers fairly principles are adhered to at all times
* Attendance at market events, networking and conference where applicable, staying close to market developments in particular in the private capital, private debt and hybrid structured finance market.
To be successful in this role you should meet the following requirements:
* Relevant experience working with Loan Agency roles and structures. Experience using LoanIQ.
* Relevant experience in the Corporate Trust business within Structured Finance/Securitisation.
* Strong networking and presentation skills required to build and enhance client relationships.
* Proven ability to communicate with several teams on a daily basis both locally and globally.
* Ability to multi-task and manage frequently changing priorities.
* Sound understanding of legal documentation governing roles/products supported.
* Strong verbal and written communication skills – must be able to communicate effectively both internally with managers, peers, team members and customers.
* Ability to work independently and provide excellent client service.
* Good analytical skills with ability to read and understand investor reports and cash flow models.
This role is based in London
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500