Synamedia Staines-Upon-Thames, England, United Kingdom
Technical Consultant
2 weeks ago Be among the first 25 applicants
This range is provided by Synamedia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Company Overview
At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.
Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!
Role Description
Customer Support is a critical business function focused on delivering customer success and is responsible for providing high quality support services to our customers.
We are looking for an engineer to join our Sky Europe team of Technical Consultants supporting the Sky Europe engagements. You will need to have strong experience with Linux in a supporting role partnered with excellent customer facing communication skills.
Responsibilities
* This role will also require the successful candidate to be part of the 24/7 rota and onsite rota at the customer's offices in Heathrow area.
* You will be part of a team of Technical Consultants delivering support services for proprietary software components to a major customer.
* Rapid response to platform incidents, ensuring the customer is always kept up to date with the progress of any investigation, and provide input to a detailed resolution report including any further actions required.
* Work with team members to provide detailed analysis of any software defects to the development team.
* Work with team members to provide proficient and timely installations of Synamedia headend components for both production and lab customer systems.
* Participate in new system deployments, and take on new solution responsibility, as well as sharing the knowledge within the group.
* Pro active involvement in progressing backlog tickets through to conclusion.
Skills and Experience
* Proven experience working with Linux environments - Mandatory
* Strong troubleshooting skills in complex systems - Mandatory
* Experience supporting B2B customers, particularly strategic accounts - Mandatory
* Familiarity with databases and networking tools such as SQL, Oracle, and MongoDB - Advantage
* Experience in the Video/OTT ecosystem - Advantage
* Ability to work effectively in fast-paced environments and collaborate with cross-functional teams
A Culture of Belonging
Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together.
If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology, Consulting, and Customer Service
* Industries: Technology, Information and Media
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