Retentions Team Manager – Corporate Accounts – Manage a team in a B2b solutions business – work with the Director to coach, nurture, develop your team of Account Managers. We’re looking for a strong man-manager who enjoys working with data, you will analyse accounts and revenue, providing monthly reports and assist with quarterly reviews. Manchester City Centre – Office based – Fast paced environment Great team Negotiable Basic Salary with very achievable bonus structure (£20,000) Fantastic benefits, excellent holiday allowance (34 days), 8.45 – 5.45 office hours. Want to know more? Speak to Sarah Duval. What we are looking for – Passion for coaching and development of your team, strong data analysis and reporting skills, great customer service, resilience and problem solving. You will report into the Director, manage a team of 17, including 5 junior account managers and 12 senior account managers. Coach and develop your team. Analyse the data and provide reports. Take this team to the next level The Role: Manage, coach, mentor and motivate your team, give them the support they need to perform their very best Provide clear individual targets Conduct 3-5 quality checks and coaching sessions per person on each core process weekly to ensure a timely renewal process Ensuring all work in the Team is carried out within the relevant SLAs Bring any training and development needs to the attention of the Director Conduct bi-weekly one-to-ones with the team to ensure they are fully supported, updates and monitored Support with client meetings if requested, help achieve business goals Problem solve and successfully overcome client retention challenges Drive upgrades and upsell opportunities throughout team. Fantastic team management role for someone passionate about data and people. Applications to Sarah at Duval