Active listening skills in order to document current concerns. Demonstrate empathy and understanding. Be able to de-escalate concerned callers. Have insight and ability to engage effectively with children and young people who may be in acute distress. Be computer literate and encourage implementation of the Trust's IM&T Strategy. Ensure accurate recording of actions, and updating patients' records, always maintaining confidentiality. The post holder will input and maintain appropriate computer and manual clinical records and statistical data and provide this to the Service Manager/Head of Service when necessary. Engage in relevant computer and IT training as required. Assist, under the direct supervision of qualified professionals, in the development, design, and implementation of relevant projects. Assist in processing and auditing various types of data concerning service users for the whole team. This may involve maintaining audit files under the guidance of the line manager. If you are an overseas qualified nurse wanting to start your journey to becoming a UK-registered nurse with the NMC, you can check your eligibility to be supported through our Capital Nurse consortium. Please visit: Capital Nurse London. While NELFT is happy to welcome overseas nurses, we cannot consider your application directly. You should submit your interest and apply through the Capital Nurse London group. Although we are a registered sponsor organization, we are unable to offer sponsorship for some job roles, which will be identified through filtering questions at the start of any job application on the Trac recruitment system.