NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
This is a permanent, fulltime position of 37 hours per week. The shift pattern for this position is Monday to Friday 37 hours (core hours – shifts either 0800-1600 / 0830-1630 / 0900-1700).
To provide a high level of administrative support to the waiting list and consultants/nurses. To act as a focal point for the provision of help and advice to staff members, patients and professionals in relation to service enquiries and co-ordinate the patient’s pathway.
The role is extremely specialised and diverse in providing administrative support to outpatient clinical care to patients. The post holder is required to use a great deal of initiative and resource whilst exercising a high degree of confidentiality, diplomacy and tact. A sound understanding of Board/Departmental policies and procedures is necessary together with excellent communication skills to ensure that the required information is passed on accurately and timeously.
The post holder is responsible for:
* Prioritising and scheduling their own workload to ensure compliance with NHS Greater Glasgow and Clyde, and Scottish Government targets.
* Assisting in organising and prioritising the Urology service to aid effective forward planning e.g. notification of cancelled/reduced clinical sessions due to annual leave/study leave; thereby ensuring efficient use of resources.
* Being aware of their level of responsibility and actions and as such take ownership of their post.
* Ensuring that they undertake all statutory/mandatory training and in conjunction with the Line Manager, develop their training as required by their own objectives and those of the service.
Informal Contact: Helen McGeever, Waiting List Manager (Urology South) - 0141 211 3059.
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
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