Are you experienced with setting up a new team front-line IT function? Do you have a passion for setting up new processes?
Our client, a large, global organisation, is bringing their Service Desk function in-house and is looking to hire a Service Desk Manager to support with hiring the team, defining best practices within the ITIL framework, and setting out the on-call and shift rota based on available MI and trends.
Job Title: Service Desk Manager
Location: Birmingham - 2 days on site per week
Salary: £45k-£50k
Hours: Mon-Fri, 9-5 (some on-call required on an adhoc basis)
Responsibilities:
1. Set up team function, recruitment, onboarding, and training new staff
2. Focus on team development
3. Set up ITIL processes for the new ticketing system
4. Optimise the shift rota for the Service Desk Analyst who will work on a 24/5 rota'd basis
Skills:
1. Experience as a Service Desk Manager
2. Previous experience with setting up a new team function/Team recruitment
3. Setting up processes/SLAs for a new system
Please apply as directed!
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