About The Role
Working within the Shared Finance Service Accounts Receivable Team to maximise the daily income collection and enforcement process to both Councils through effective, responsive processing activity.
Deliver core service activities under the close supervision of a more senior member of staff.
Manage the resolution of complex customer complaints/issues within area of expertise, escalating where appropriate.
Maintain regular communication with other internal or external service providers to ensure efficient and coordinated service delivery.
Create and populate basic databases to hold and manage information and service information to support senior officers in managing the service.
Our Ideal Candidate
To be successful in this role you will have:
A minimum of English & Maths GCSE or equivalent.
Or Experience of working in a Credit control environment or Finance environment.