Opening the premises, checking the security and safety of the premises at the end of each day. Receiving, checking and printing requests for repeat prescriptions when required Receiving and routing patients on arrival, in courteous and efficient manner Actioning tasks and emails Arranging interpreters Act as a Chaperone when required Answering general enquiries at the reception desk and by telephone, explaining surgery procedures, making new and follow-up appointments Entering requests for appointments onto the Online Consultation Triage system and completing any actions as per clinicians Filing and extracting medical records, hospital reports and letters and any other documentation relating to these Receiving, recording and passing of detailed and accurate requests for home visits to the clinicians Receiving, recording and passing accurate messages for all members of the practice. Deal with new patient registrations and temporary resident registrations Ensuring the reception area is left tidy and ready for use by incoming colleagues, together with information about urgent and unresolved matters Offering administrative support to the practice nurses Two week wait referrals and occasional typing of referral letters Scanning hospital letters Scanning and emailing documents as required To help the practice maintain accurate and up-to-date patient computer database and to offer support with practice statistics and audit To process links IOS and registration and to claim IOS payments if required To deal with Insurance Claims and Access to Health Records if required To participate in appropriate meetings To help with refreshments for doctors and visitors To undertake other duties as may be determined from time to time, commensurate with the range of activities described above To provide cover in the absence of other members of staff To participate in accordance with the need for individual and practice needs. Any other duties assigned by the Partners, Practice Managers or Senior Receptionist To attend training both in house and at other locations as the need of the post requires