A quick look at the role To manage and be responsible for the business relationship between a Biffa Region and the client, covering commercial results, growth/development, contract negotiations, meeting the relevant KPI's and SLA's, compliance, customer satisfaction and retention, the development of strategic account plans, innovative solutions and ensure consistent and high quality service. Your core responsibilities 1 Primary interface between the company and client, responsible for ensuring strategic account plans are implemented, service success, contract compliance, retention and pricing negotiations. 2 Attend customer reviews and present detailed management information and advice on waste management programs. 3 Build customer confidence by creating solid and stable multi-level relationships. 4 Be the point of escalated for the Client to support the resolution of situations. 5 Ensure customer debt is in line with contractual limits by addressing any/all invoice queries in a timely manner. 6 Negotiate, influence and communicate at all levels within both internally and externally to deliver long term benefit to all parties. 7 This role is responsible for performance management of the contract in line with KPIs and metrics. Our essential requirements The Regional Account Manager is responsible for driving growth. It is essential for the post-holder to be commercially focused, in terms of analysing and forecasting the success of additional business proposals for the client. Understanding and applying commercial and financial principles, with regards to issues in terms of costs, profits, markets and added value. This position requires the ability to build key internal relationships at all levels including Area Directors and the Commercial Senior Leadership Team, as well as across all Regions and divisions including a number of departments such as fleet, compliance, finance and HR. Changing the way people think about waste. At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500 people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management. Dedicated to diversity. At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.