Graduate Customer Support Coordinator
Location: Coventry (Full-time office-based with 1 day hybrid options after training)
Starting Salary: Market leading starting salary
Full-Time, Permanent | 0830 to 1700 Monday to Friday
Excellent benefits package
Are you a recent graduate with some commercial experience, looking to take your career to the next level? Do you thrive in a fast-paced environment where customer experience is a top priority? If so, this could be the perfect opportunity for you!
About the Role
As a Customer Support Coordinator, you will play a key role in managing customer expectations and ensuring seamless order processing and delivery. Youll work closely with supply chain and sales functions, proactively tracking orders and resolving any challenges to provide a premier customer experience. This role is ideal for someone with strong communication skills, a problem-solving mindset, and a passion for delivering excellent service.
What Youll Be Doing
Acting as the primary point of contact for customer queries, ensuring timely responses and proactive updates
Tracking and managing customer orders from order placement to delivery, ensuring accuracy and efficiency
Working closely with internal teams (Supply Chain, Sales, Finance) to ensure a smooth order management process
Analysing order trends, managing backlogs, and driving on-time delivery performance
Identifying and resolving customer issues, ensuring corrective actions to prevent reoccurrence
Updating and maintaining customer records in relevant databases (e.g., JDE, D3, OEC)
Contributing to team meetings, problem-solving sessions, and continuous improvement initiatives
What Were Looking For
Degree-level qualification (Ideally Business, Supply Chain, Customer Service, or related field but will consider all degrees)
Some commercial experience in a customer support, sales administration, or order management role
Strong communication skills able to liaise with customers and internal teams effectively
Ability to problem-solve and take initiative in a fast-paced environment
Highly organised with great attention to detail
Comfortable using Microsoft Office and business systems (experience with JDE, D3, or OEC is a bonus)
A customer-first mindset, with a proactive and adaptable approach
Whats in It for You?
Hybrid Working Office-based in Ansty Park with a 4/1 office-home split after 1st month
Flexible working options Adjust start/finish times after the first month of training (Core hours: 08:30-17:00)
Quarterly ACIPS payments
Pension Contribution Scheme Up to 6% employee contribution matched +3% by the company
25 days holiday plus statutory bank holidays, increasing up to 5 additional days based on length of service
Excellent career development opportunities in a global business
If you're a driven and detail-oriented graduate with some commercial experience, we'd love to hear from you!
Apply now and take the next step in your career!
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