Deliver managed IT support services, lead service implementations, and manage small-scale projects to drive customer satisfaction and develop expertise in managed IT services. You will be responsible for onboarding new and existing customers, planning and executing managed service deployments, documenting solutions, and resolving issues promptly.
* Leads the delivery and successful deployment of managed IT support services.
* Plans, organizes, and executes managed service deployments.
* Documents solutions and tailors IT processes for efficient, customer-focused support.
* Meets project deadlines, gross margin goals, and utilization targets.
* Resolves deployment challenges and optimizes onboarding efficiency.
* Trains the service desk and project engineering teams.
* Establishes and maintains strong customer relationships.
* Excellent verbal and written skills for communicating technical information.
* Experience with software, hardware, and managed services tools.
* Exceptional problem-solving skills and attention to detail.
* Strong leadership and customer-oriented mindset.
* Skilled in assessing project risks, managing deadlines, and organizing tasks efficiently.
* Proven ability to work collaboratively with diverse teams.
* Minimum 2 years in a managed service provider role with project delivery experience.
* Familiar with client technologies such as Azure, antivirus/security tools, email filtering, AV/XDR, and network configurations.
* Experience engaging with C-Level executives.
* Mimecast Certified Product Professional.
* Cisco Meraki Solutions Specialist.
* Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Teams Administrator Associate, Azure Solutions Architect Expert, Enterprise Administrator Expert, Microsoft Power Platform Fundamentals.