An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as Outpatients Receptionist.
The role involves welcoming patients to our department, booking the patients in for their outpatient appointments, and performing the administrative duties regarding the follow-up processes.
You will also have the opportunity to work and train in other areas and teams within Patient Access, gaining essential skills and experience to support ongoing personal development.
Main duties of the job
* Welcoming the patients to our department, checking vital information on the patients' records, and updating as necessary.
* Following the processes specific to the patients' follow-up appointments.
* Being responsible for the Oral/Orthodontic clinic prep, which is a weekly task, and updated daily or as necessary.
* Working in a team to complete each day's workloads.
* Arranging outpatient appointments using the Choose and Book system where applicable, confirming, cancelling and changing appointments as necessary.
* Ensuring patients are communicated with effectively in relation to their appointments via email, phone, or letter.
* Arranging transport and translation services where necessary.
About us
Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
* As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
* We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension, and access to NHS discount schemes.
* We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
* We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
* As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
* Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
Job responsibilities
For a comprehensive list of responsibilities and duties, please refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant, there is the option for secondment, and all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Person Specification
Education, Qualifications & Training
* Basic Maths and Computer skills.
Experience
Skills, Abilities & Knowledge
Special Circumstances
* Ability to work on all sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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