Hours: Full Time 37.5 hours a week
Here at SpaMedica, our focus is on patient care, safety, and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.
Joining us as a Post Op Co-Ordinator, you will support our visions and values of safety, integrity, kindness, and transparency, which are embedded in our day-to-day care to ensure we deliver the best service possible.
All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.
About you:
As a Post-Operative Scheme Co-ordinator, you will be managing the care for patients subscribed to any post-operative scheme. You will have a clear and comprehensive understanding of the different post-operative pathways for different CCG areas and be the key contact for any associated queries. You will be responsible for extracting relevant clinical information from patient records and updating clinical systems. You will record consistent, accurate data to facilitate managers and clinicians in the monitoring, planning, and provision of high-quality patient care.
Why work with us?
* Join a team that lives our values of safety, integrity, kindness, and transparency.
* Opportunities to grow, learn new skills, and advance your career.
* Be part of a caring, community-focused team involved in charity work.
If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!
Summary of benefits:
* 30 days holiday (including bank holidays)
* Performance bonuses twice a year (up to 10%)
* Recommend a Friend Scheme (£350 reward for both)
* Free quarterly snacks, flu vaccinations, and DBS
* Access to exclusive discounts
* Continuous training and development
Role and Responsibilities of our Post Op Co-Ordinator:
* To co-ordinate the medical pathway for post-operative scheme patients, ensuring that care is provided within allocated timeframes, and to accurately record all external appointments attended as part of the SpaMedica Post-Operative Scheme.
* Handling emergency appointment information to ensure that out-of-process, not planned appointments are captured and recorded in the system in a reportable format.
* To monitor and rectify any delays to incoming post-operative reports from opticians.
* Working closely with the Service Promotions Executive to ensure all post-operative appointments and documentation are up to date and recorded.
* To extract all clinical information from the patient health record.
* To input all outpatient appointments onto the Patient Administration System within agreed timescales.
* To communicate effectively with clinicians and administration colleagues as required.
Skills and Experience:
* Ability to manage own workload.
* Excellent communication skills both written and verbal.
* Good working knowledge of Microsoft Excel, Word, and Outlook.
* Ability to work under pressure and meet deadlines.
* Excellent attention to detail.
* Ability to learn new ICT systems.
* Experience in a data entry role.
Apply Today and be part of a team that puts patients at the heart of everything we do.
Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.
Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team.
Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
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