EDVCleared Service Delivery Manager
iO Associates are working on an exclusive basis with a long-standing SME client that operates in the secure IT Systems space for their Defence & National Security clients.
This role is Business Critical for our clientand it involves managing a team of up to 10 engineers to support a cross-domain system for a Secure Government customer.
Responsibilities include incident management, liaising with stakeholders, and ensuring continuous service improvement.
Key details:
* £600 per day Outside IR35 (or if you would prefer Perm that is also an option)
* Initial 6 month contract with very likely extension.
* Predominantly on site in Cheltenham
*Due to the nature of the project the candidate must hold active eDV Clearance*
Responsibilities:
* Manage a team of multiple engineers supporting complex systems
* Ensure timely response to incidents and oversee incident management processes.
* Investigate ongoing problems and agree on suitable mitigation actions.
* Collaborate with customer and other supplier stakeholders to resolve issues effectively.
* Share product upgrade information with customer stakeholders to leverage new features.
* Provide regular reporting to customers on managed service provision, including adherence to SLAs and KPIs.
* Address customer dissatisfaction and act as a point of escalation.
* Identify and report commercial opportunities to internal commercial stakeholders.
Essential Skills & Experience:
* Experience working on IT projects within the Government or Defence sector.
* Experience working within Service Management and Service Operations.
* Experience using Service Management tools, preferably ServiceNow
* Experience of ITIL, SIAM & DevOps
* Experience of methodologies like Agile or Scrum
* This role requires active eDV Clearance
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