Date: Feb 5, 2025
Location: Telford, GB
Why join the Sales department?
Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.
Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.
In our sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!
Position: Customer Service - Sales Admin Specialist M/F/X
You will report to the Customer Service - Team Leader in the Sales department based in Telford for a Permanent contract - a half-time of 25 hours.
What you will do?
As the face of our Customer Contact Centre, in order to ensure a seamless and exceptional customer experience, your role will involve developing meaningful relationships with our customers, taking ownership of their journeys with us, and providing a best-in-class level of service.
Your duties will include:
* Serve as the primary point of contact for customer inquiries and issues: Handle all inbound calls and emails, ensuring efficient and accurate responses to customer inquiries.
* Collaborate with internal and external sales teams to process sales orders and maintain alignment with company standards.
* Perform administrative duties promptly and professionally, adhering to Health & Safety and company quality standards.
* Develop a strong understanding of all Hager products through self-learning and training, ensuring knowledgeable customer support.
* Build and maintain excellent relationships with internal stakeholders to enhance overall customer satisfaction.
What about you?
With relevant experience in this area of competencies, you will have:
* Demonstrated ability to excite and engage customers by providing exceptional service.
* Strong ability to collaborate with internal teams and communicate effectively with customers and colleagues.
* Proven ability to drive for results, take action, and adapt to changing situations.
* Capability to drive engagement, inspire others, and demonstrate courage in decision-making.
* Ability to manage ambiguity, drive vision and purpose, and contribute to the strategic direction of the Customer Contact Centre.
What we offer?
* Personalized onboarding experience program designed to make your first days smooth.
* Opportunities to learn and grow through Hager Group's awarded HiUniversity.
* Internal career opportunities, over 25% of our recruitments are through internal mobility.
What are the recruitment stages?
* Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
* You will be invited for a first interview with the hiring manager & the recruiter.
* A second interview will then be organized with the N+2 & the HR manager.
Our success relies on collective energy. Apply now and power up your future with us!
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