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Customer Services Assistant
Location: Farringdon, London, United Kingdom
Time Type: Full time
Posted On: 2 Days Ago
Job Requisition ID: JR-78270
Company: Live Nation
Location: London / Castle Donington (on site at Download Festival)
Reports to: Customer Services Manager
Working Hours: Full time, weekends and evenings required
Job Type: Fixed term contract until end of June 2025
The Role
We are looking for a Customer Services Assistant to be the first point of contact for our customers, primarily responding to queries from customers who are attending the Download Festival 2025 and potentially across a wider range of our events.
What It’s Like to Work in the Team
The role of Customer Services Assistant will be an integral member of the Customer Services team at Live Nation, where our shows and events are as diverse as the individuals within them. With a positive and supportive approach, the successful candidate will work collaboratively to contribute to our core values of excellence, inclusivity, and putting the Fan First across our estate.
The visitors to our venues and festivals are more than customers; they’re our Fans. They are at the heart of everything we do. Our mission is to ‘put fans first and deliver world-class experiences.’
To do this, we strive to always embody our Fan First Values:
* We Care: We genuinely care about our Fans as individuals and strive to go above and beyond their expectations.
* We Make It Relevant: We deliver the products, services, and experiences that are right for our fans.
* We Communicate: We embody great communication at all times.
* We Take Ownership: We take ownership, responsibility, and accountability to get the job done.
* We Add Value: We focus on the detail that drives enhanced commercial performance and efficiencies.
* We Do What’s Right: We drive a culture of inclusivity, diversity, and sustainability.
Competencies / Skills / Knowledge / Experience
* A background in high-quality and high-volume customer services from pre-purchase to post-event.
* Experience of dealing with customer enquiries, complaints, and support.
* Ability to work in high-pressure situations, including high-level skill in troubleshooting and problem-solving.
* Excellent organization, verbal and written communication skills, and an eye for detail.
* Good working knowledge of MS Office.
Behaviours
* Passionate about delivering engaging and memorable customer experiences.
* Excellent interpersonal and relationship-building skills.
* Customer Focus with a passion for customer service.
* Resilient, resourceful, and tenacious.
What the Role Includes
* Acting as the first point of contact in dealing with queries primarily relating to the Download Festival.
* Resolving fan queries in a timely and professional manner.
* Offering on-site fan experience support either digitally or face-to-face during the Download Festival.
Equal Opportunities
We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
Reality Check
While this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is demanding, with sometimes long and unsociable hours.
Our Company
Live Nation Entertainment is the world’s leading live entertainment company.
APPLICATION DEADLINE: Wednesday 26th March 2025. We reserve the right to close applications at any time, so encourage early application where possible.
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