Competitive
Permanent
Full-time
42.5 hrs per week over 5 days. Weekend working required. Additional hours when required.
An exciting opportunity has arisen for a driven and self-motivated individual who wants to join a growing and dynamic retailer, as an Area Manager covering the East Anglia & North London area.
ABOUT CARDS DIRECT
We are a growing retailer in the UK, specialising in high quality greeting cards, gifts, gift packaging, balloons, and partyware at direct from the factory prices. Recently honoured to be the only new entrant into Brandvue’s Most Loved Retail Brands listing, we currently have fifty-five stores in high streets and shopping centres in the UK, and are continuing to expand.
Our purpose is Making People Smile. We pride ourselves on offering outstanding customer service, quality products, and above all, value for money. Our purpose and passion of Making People Smile reflects our culture. We are looking for people who are fun, creative, energetic, team players, who share our passion in making both our customers and our colleagues smile.
Our team has a huge amount of experience in the card and gift market and we are fast becoming a well-known high street brand having grown from one store to fifty-five stores in the last 10 years.
ROLES & RESPONSIBILITIES
Responsible for all stores across a defined geographic area. Supporting & challenging store teams to maximise sales & profitability through motivation, inspirational leadership and the effective management of people, stock and resources.
People:
* Recruit and develop highly organized, customer-focused Store Managers.
* Coach Store Managers to build strong, self-sufficient, customer-focused teams, ensuring the highest levels of customer satisfaction at all times.
* Develop and implement an Area resourcing plan, including succession, retention, and employee development; carry out appraisals and reviews in line with the plan.
* Deal with all conduct or capability issues in line with Company procedures and in a timely manner.
* Implement all HR policies in line with current legislation and Company requirements.
* Act as a central point of contact for all employees requiring HR support.
Commercial:
Achieve budgeted profitable sales across all stores through:
* Working with Store Managers to understand and influence KPI performance through ongoing team development, store merchandising & business outreach.
* Sharing best practices, role modeling the company’s values to deliver the company’s customer service levels, store standards, and financial objectives.
* Acting on local and regional opportunities to develop sales, including B2B sales.
* Acting as a central point of contact for all customer queries/feedback.
* Monitoring and managing adherence to payroll budgets & costs for each store.
* Monitoring and managing stock holding within stores and across the Area.
* Carrying out monthly store audits, till, and safe counts.
* Formally investigating LP issues and taking appropriate action to remedy.
* Managing store stock control processes, shrinkage & stock loss.
* Regularly reviewing and providing feedback to Management on all competitor activity.
Standards:
* Ensure stores deliver industry-leading customer service at all times.
* Maintain store standards across customer services, sales development, cash & security, merchandising, POS, stock rooms, and store management, in line with company guidelines.
* Ensure understanding and strict adherence to company policies & procedures at all times.
* Ensure housekeeping, maintenance/repairs, security, and Health & Safety are maintained.
* Act as key link for all communication between Company Management, Head Office, Store Colleagues, and Teams.
REQUIREMENTS:
* Live in or near the Cambridgeshire area.
* Hold a valid UK Driving license.
* Expected to spend the majority of their time working in/traveling between stores and stay away from home as required.
* Expected to work 42.5 hours per week with additional hours when required (usually 5 days per week; however, 6 days as required during peak trading periods, new store setups, etc.).
* Come from a high footfall, customer service retail background.
* Be hands-on and have a flexible ‘can do’ attitude.
* Able to manage and influence employees at all levels of the business.
* Demonstrate experience in sales and commercial management.
* Demonstrate experience in compliance management.
* Ability to understand reports and implement necessary actions.
* Currently hold a senior store manager or area manager role.
* Be highly organized & PC literate.
BENEFITS:
* 28 days holiday (including public/bank holidays).
* Company car & fuel card (private mileage not included).
* The ability to make a genuine impact on the company’s development and progress as the business grows.
If you have the right attitude, experience, and skills and want to work for a growing and dynamic retailer, apply today.
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