Job Advert
YMCA Ashfield has a unique opportunity to join our multi-disciplinary team as a Housing Needs Assessor on a part time basis.
Working 16 hours per week, across 3 days (although we are open to other work patterns) you will provide valuable administrative
support to our Supported Housing Team. Working specifically within our 16+ service, you will be part of a team supporting young
people to ensure they have a safe, secure place to live where they can gain the skills they need to live independently.
This is a really varied role where no days will ever be the same!
On a day-to-day basis, you can expect to:
* Meet with prospective residents to undertake face to face interviews.
* Complete the paperwork following the Assessment.
* Process referrals.
* Monitor incoming referrals, ensuring they are booked to meet with an Assessor.
* Conduct eligibility checks.
* Communicate decisions to applicants in a sensitive and professional manner.
* Maintain reports about available bed spaces.
* Provide admin support to the Housing Team.
* To update and maintain effective, accurate reporting (including the completion of statutory forms), filing and recording
systems in relation to applicants and move ins.
* To assist with any administration tasks and in the development of service improvements.
* Update all relevant information to our Housing IT System.
About You
We are looking for someone who has a mix of both customer service and administration experience.
From a customer service perspective, we are looking for someone who has experience of dealing with a wide range of different
customers and has had to managed difficult or sensitive information previously.
As you carry out the Assessments, you will hear people’s life story and sometimes, this can be traumatic to hear. You need to be
resilient and objective to process what you are hearing with sensitivity and empathy.
You will need to be confident and able to lead those conversation ensuring you ask the right questions without being judgemental
or making assumptions.
If you have gained an understanding of homelessness, drug or alcohol addiction or other issues affecting young people today, this
would be highly beneficial.
You will need good written and spoken communication skills and have great attention to detail to ensure that the Assessment are
accurately completed. You will need to be confident using Microsoft packages, predominately Outlook, Teams and Word but Excel
would be helpful too. You will be confident to pick up new systems including our Housing System. Full training on that specific
system will be given but your confidence using IT in general will be really important to ensure you can use it effectively.
The recruitment process aims to create and maintain a safe workforce and contains robust vetting procedures. Successful
applicants must complete a company application form and will be appointed subject to satisfactory references and enhanced DBS
check.
To be successful in your application, you will be subject to a rigorous safer recruitment process and must adhere to a strict code
of conduct regarding your behaviour at all times.
INDHP
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .