Position: German Speaking Customer Service Advisor Working hours: Monday- Friday 08:00am - 5pm Location: Fountainbridge, Edinburgh. Salary: £24,800 £1,000 Our Client A leading global travel service provider with four contactcentres around the globe based in Japan,Korea,UK,and the Philippines, providing 24/7 customer service in 19 different languages. Employingmorethan30,000employeesacross30countriesinAsia,Europe,theAmericas,and Oceania,strivingtoexpandtheir globalmarketsandaimingtobetheworld’sleadingandmost trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler. Who we are looking for. WeareseekingapassionateandenthusiasticGermanspeakingCustomer Service Advisortojoinour team in our Edinburgh office. Youwillbecustomer-centric,haveapassionfortravel,haveatrackrecordinbuildingrapport quicklyandtakeprideinbeingabletoproblemsolve.Theseaspectswillcomethroughinall your interactions whilst delivering the best possible customer service through our range of communication channels. What you will get in return JoiningtheteaminEdinburgh,youwillbewarmlywelcomedtoanengagingandsupportive workingenvironmentwhichincludes: 33 days annual leave Workplacehealthcashplanincludingclaimingbackfordental,opticalandphysiotherapy and much more Employeewell-beingprogram,EmployeeAssistanceProgramandenhancedsickpay Monthly performance-based bonuses Extensive learning opportunities and resources to further your career 3 additional days leave for parents/guardians. Enhancedfamilypolicies(maternity/paternity/adoption) Life and health insurance Freeon-sitegym Hybrid working (after 6 months) Frequentemployeeengagementevents Refer a friend bonus scheme Whatyou’llbedoing Providingexceptionalservicetoourcustomers,beingthe?rstpointofcontact respondingtovarioustravelqueries. ProvidingresolutionstoourcustomersviaCall,ChatandEmail. Handlingcustomerquerieswithempathy,patienceandcompassion. Attending regular team huddles. Keepingup to datewiththelatestpromotions,initiativesandcompany policies/procedures. Assistinginadhocassignedprojects. Whatyou’llneed Customer service experience Must be ?uent in German and English Effective communication skills GoodknowledgeofMicrosoftOfficesuite & Pro?cient typing abilities Ability to remain calm and logical in challenging situations Excellent problem-solving skills Enthusiasticapproachwiththedesiretohityourgoalsandpassionateaboutcontinuous development Be Aware of Recruitment Fraud Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately