Customer Service Manager ?? Location: Gloucester ?? Employment Type: Full-Time (Office-Based) ?? Salary: £40,000 - £50,000 Are you a proactive leader with a passion for delivering exceptional customer service? Travis Talent Ltd is recruiting a Customer Service Manager for a key client based in Gloucester. If you have a background in managing service teams and are ready for a role where you can truly make an impact, we want to hear from you The Role As the Customer Service Manager, youll oversee a dynamic team to ensure excellent service delivery, health and safety compliance, and customer satisfaction. Key responsibilities include: Managing and supporting a regional team of engineers, ensuring contractual obligations are met. Overseeing health and safety compliance, including risk assessments and site safety. Handling technical queries and ensuring the highest standards of service, installation, and commissioning. Managing department KPI reporting and customer service metrics. Supporting service contract negotiations, renewals, and tenders. Providing leadership and guidance to engineers and administrative staff, including performance management, appraisals, and absence management. What Youll Need Proven experience managing a large, primarily field-based service team (15 staff). Strong people management skills, including mentoring, appraising, and applying disciplinary procedures when necessary. Commercial acumen with experience in service pricing and cost analysis. Exceptional communication and problem-solving skills. High proficiency in MS Office (especially Excel) and CRM/database systems (training provided). An HNC in electronics or mechanical engineering is desirable but not essential. Whats On Offer Salary: Competitive, £40,000 - £50,000, based on experience. A leadership role with a focus on both strategic and operational responsibilities. Opportunities for professional growth and development within a dynamic team. About Travis Talent Ltd Travis Talent Ltd specializes in connecting top talent with outstanding opportunities. Were committed to helping professionals like you achieve your career goals. ?? Apply Today Take the next step in your career. Submit your CV to Travis Talent Ltd and let us help you secure this fantastic opportunity. Your leadership journey starts here. ADZN1_UKTJ