Technical Engineering Team Lead
Location: Chelmsford office, Essex
Salary: £40k to £50k
Working Hours: Monday to Friday
Benefits:
* Company pension
* Cycle to work scheme
* Private medical insurance
Full Job Description:
Manage internal technical queries dialled in over the phone from your multi-skilled service engineer team in London.
What You’ll Do:
* Help solve all field service engineer questions over the telephone.
* Questions will relate to electrical or mechanical BMU queries.
* Looking for an experienced engineer who can use the phone to help solve technical queries and provide engineering solutions with your vast electrical and mechanical knowledge.
* Support the team with their development and career aspirations, maintaining an environment where engineers can do their best work every day and enjoy what they do.
* Obsess over service; fix problems permanently; take pride in delivering maintainable service.
What We’re Looking For:
* Demonstrable experience in leading, challenging, and supporting engineering and/or service teams to achieve business goals.
* Empathy and understanding of the challenges that engineers face.
* Comfortable in reaching technical trade-offs between short-term team and long-term business needs.
* Ability to communicate effectively, work together across engineering and operational teams, and build a network of internal and external stakeholders to get things done.
Please apply with your CV.
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