Job Title: Retirement Living Co-ordinator
Contract Type: Fixed term contract for 12 months
Salary: £25,965.41 (pro rata) (£27,112.48 is achieved after 18 months successful performance in the role)
Working Hours: 16 Hours per week
Location: Willow Brook, Spout Lane, Washington, NE37 2AG
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Retirement Living Co-ordinator
Working as part of a team committed to ‘best practice’ in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a designated group of schemes. This will include service, facilities and housing management and monitoring service level agreements with partners.
About You
We are looking for someone with:
* Relevant experience of working with older and/or vulnerable people
* Good understanding of housing management
* Experience of managing relationships with partner agencies/organisations
* Formal qualifications in housing, care or support would be an advantage
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
Working With Us, You’ll Enjoy
* Competitive pay & generous pension
* 28 days holidays plus bank holidays (pro rata)
* Flexible working options available
* Investment in your learning, personal development and technology
* A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile
To facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio, in line with Riverside’s performance standards. To provide an effective provision and delivery of services, facilities and housing management across a group of schemes.
Accountabilities
* Ensuring occupancy targets are met, through lettings and refurbishments of properties.
* Meeting rent collection and arrears targets.
* To monitor and liaise the delivery of service contracts across a designated patch of schemes.
* Providing practical support and information to customers when entering the service.
* Delivering high standards of housing management and ensuring that the service is meeting best practice.
* Monitoring and reducing issues of anti-social behaviour within services.
* Clearly communicating customer responsibilities and tenancy compliance.
* Working with colleagues to maintain good links with the local neighbourhoods.
* Effectively using appropriate IT systems and maintaining professional and timely records.
* To assess potential customers housing needs.
* To ensure that the company’s Health and Safety policy is fully implemented.
* Provide information to assist new customers on services within schemes and local communities.
* Promote customer involvement at the schemes.
* Encourage customers to participate in events and activities.
* To coordinate the lettings process to minimise void levels.
* To travel, across the designated patch to deliver an effective service.
* To observe the company’s code of conduct.
* To provide a high quality customer orientated service.
* To ensure compliance with Riverside’s Equality and Diversity policy.
* Ensure that all data is compliant with legislation and policies.
* Any other relevant duties as required by the designated manager.
* To ensure compliance with Riverside’s safeguarding policies and procedures.
Key Performance Indicators
* To ensure high service levels and overall customer satisfaction.
* To ensure compliance with all mandatory Health and Safety standards.
* To ensure all complaints are dealt with in line with Riverside’s procedures.
Person Specification
Essential
* Relevant experience of working with older and vulnerable people.
* Experience of housing management duties.
* Experience of liaison with agencies/partner organisations.
Desirable
* Formal care, support or housing qualifications.
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness.
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