Head of Membership
Wolverhampton Based
Permanent
Salary DOE
About the role:
Reporting to the CEO, the Head of Membership has overall responsibility for the membership team. This role is new and vital for our client and is key to ensuring that they continue to build on their reputation as a confident, modern and valued partner to the local business community. Ensure their commercial and sales strategies and tactics along with their products are powerful, compelling, increase engagement, drive revenue and connect with our members.
On behalf of our client, we are seeking to appoint an experienced and driven individual who can deliver against their ambitions and is passionate about making the Black Country an inspiring place for business.
Working across a number of areas of our business, the Head of Membership will lead on growing and increasing opportunities with strategic businesses and driving sponsorship alignment between the organisation and potential partners.
Main Duties & Responsibilities:
1. Grow organisation membership, through both recruitment of new members and deepening the relationship and retention of existing members.
2. Lead by example through providing excellent account management for a portfolio of members and have a commercial sales target.
3. Provide effective management of the Membership team including support, training, motivation and performance management to aid them to achieve individual objectives and therefore positively contribute to the wider business key performance.
4. Building and maintaining positive business relationships is essential, along with driving process improvements and raising awareness of products/services.
5. Maximise the value of marketing and communications, via a strong working relationship with the Head of Marketing & Comms, to the membership team emphasising its need to support targets and activities which drive income.
6. Increase the value and contribution of commercial activities to both the organisation and their members.
7. Communicate these strategies across the organisation to ensure that they are understood widely and are embedded in the organisations culture and outlook.
8. Create a culture and way of working focused on outstanding customer advice and support.
9. Contribute to the wider work of the organisation with full responsibility for agreed areas of the Business Plan.
10. Develop and drive process improvements forward for the team to ensure a continually improving service for our customers.
Account Management:
1. Identify and generate sales leads, with a focus on recruiting larger SME businesses with 10 or more employees.
2. Promote and sell the benefits of membership and the organisations' services.
3. Communicate effectively and consistently with business contacts by phone, video call, in writing and in-person.
4. Generate suitable bookings for member events and maximise engagement including attendance.
Applications will be reviewed within 3 working days. If you have not been contacted after 5 days of sending your CV, unfortunately, your application has been unsuccessful on this occasion. If successful, you will be contacted by a Consultant to discuss your application and CV further. #J-18808-Ljbffr