* Supportive, collaborative & flexible work environment & culture.
* Opportunity to provide stand-out support to health professionals & customers.
About Our Client
The company is a well-established player in the FMCG industry, known for their commitment to quality and customer satisfaction. This large organisation has a substantial market presence across the country and is constantly seeking to innovate and improve their offerings.
Job Description
* Customer Experience: Provide high-quality customer service by offering advice on a range of products, delivering information and reassurance in an empathetic, enthusiastic, and friendly manner.
* Service Support: Assist in escalating medical queries and supporting effective workflows. Provide ad-hoc cover as needed.
* Knowledge Management: Maintain a high-quality knowledge base within the Customer Relationship Management tool.
* Team Collaboration: Act as a key link with the medical affairs team, staying updated on activities and ensuring updates are communicated to the resource center.
* Escalation Procedures: Follow correct escalation procedures and collaborate with all business areas. Contribute data, feedback, trends, and analysis to monthly reports to improve products and services.
* Service/Product Improvement: Actively participate in service and product improvement, proactively highlighting areas for enhancement to the wider business.
* Customer Satisfaction: Anticipate and respond to customer feedback and comments, developing action plans to improve service.
* Product Expertise: Become an expert in either adult or paediatric product ranges while maintaining broad knowledge of other products in the portfolio.
The Successful Applicant
A successful Nutrition Customer Advisor should have:
* Strong interpersonal skills to effectively communicate with Healthcare Professionals and sometimes customers.
* Nutrition or nutrition related degree
* Previous customer advisory experience (either on phone or in-person)
* Strong initiative, attention to detail & accuracy to ensure advice given is correct and true.
* A solid understanding of nutrition and dietary needs.
* The ability to handle complex customer inquiries and complaints.
* Knowledge of the FMCG industry and its products.
* An aptitude for working as part of a team in a customer service environment.
What's on Offer
* A competitive salary range of approximately £15 - £18.50 per hour (£26,000 - £32,000 annual).
* Hybrid / mostly remote role with 2 offices in South region (enquire for more details on this).
* Flexible options if needed for the successful candidate.
* Opportunity to work in a supportive and professional work environment.
* The chance to make a positive impact in the lives of customers.
* Comprehensive training and development opportunities.
* Generous holiday leave in line with industry standards.
* Potential for the temporary role to be made permanent.
This opportunity is not just a job, but a career in an industry-leading company. If you believe you have what it takes to excel as a Nutrition Customer Advisor in the FMCG industry, we encourage you to apply. #J-18808-Ljbffr