Contract Type- PermanentType of Employment- Full TimeLocation - Mitie - Birmingham - T2 Trinity Park Shift-rolling shift pattern between 7am - 7pm Monday - Friday
We have an exciting opportunity to join our team as a Customer Service Coordinator to work in our modern offices. You will join us on a full time, permanent basis and in return, you will receive a competitive salary, plus excellent benefits. This is predominantly an office-based role with the flexibility to work from home where applicable.You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database. You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Customer Service Coordinator, you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service.
As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure to meet with challenging deadlines while effectively managing workloads.
You are required to develop and maintain a good understanding of the core MAXIMO application, the facilities management services provided to customers, and all relevant process and procedures. You will take action to keep up to date with changes to the contract and apply to the system, handle and actively resolve any customer issues according to the Customer Complaint process.
You are required to attend training and other meetings as required and to make specific training needs known to line management.
Mitie is looking for experience in working in a busy helpdesk environment and have excellent administration skills. You are highly organised with excellent attention to detail with a good level of Microsoft Excel skills. You can work on own initiative and manage own workload. You will be competent in using Microsoft Office suite.