The Wave, Bristol, are recruiting a Surf Operations Team Leader.
As our Surf
Operations Team Leader, you will assist in the day
to day running of the Surf Ops department which includes; lake
experiences, safety and our customer surf journey. Reporting to
the Assistant Surf Operations Manager, you will achieve this by ensuring
the day-to-day operations run smoothly through people management and knowing
what the department needs at different times. You will be confident in
upholding standards, expectations and rules of the department.
Our Surf Operations Team Leader:
* Plan and lead the shift so that
everyone is performing at their best throughout the day to enhance our visitor
experience.
* Be the first point of contact
for escalated customer feedback and ensure any disputes or adverse comments are
resolved.
* Have in-depth knowledge of our
sessions, experiences and wave settings, to be able to assist visitors with
their enquiries.
* Recruitment of your department.
Sifting CVs and helping on recruitment days, conducting interviews and
supporting training shifts .
* Work with the Senior team to
train level 1 & 2 Wavemakers in-line with their training checklist.
* Ensure your team is always
adhering to high levels of lake safety SOPs.
* Comply with legal and company
health and safety standards, and ensure you are following all risk assessments.
* Work with the Surf Ops managers
to adapt the department’s resourcing and offerings to stay in-line with targets
and KPI’s.
Our ideal Wavemaker will
have a desire to assist others, ensuring visitors leave with a smile on their
face. They will have a strong attention to detail, especially with regards to
Health & Safety and site standards. Our Wavemakers use their
initiative effectively and take a proactive approach to any challenges that
arise. They have ability to work under
pressure, with a drive and determination to achieve the best, demonstrating a
can-do attitude.
Why join The Wave?
Our values as a business are the same as those we have as people. And
they’re very simple. We know that when people are happy in themselves,
connected to a community and caring for their environment they tend to do the
right thing, naturally. That’s the basis of how we work. We are adventurous, we
are bold in our learning, adapt to change positively, face challenges together
and explore new opportunities. We respect and care for each other and
ourselves, supporting each other because people matter.
* Paid breaks
* 30 days of paid
holiday (inclusive of bank hols)
* Opportunities to
earn more through team incentive schemes
* Free staff surfs
* Pension
* Staff discounts on
retail of up 20%
* Up to 75% off your
surf bookings
* Up to 40% off your
food and beverage items while on shift
* Up to 25% off our
accommodation
* The chance to work
with a great team
We want
everyone to be the best they can be throughout the recruitment process; if you require
any additional adjustments, please let us know.
Recruiting
for diversity is not simply a tick box exercise for The Wave. We are an Equal
Opportunities employer, committed to building a diverse and inclusive work
place.
Even if you
don’t meet every single requirement outlined in the job description, we would
still like to hear from you. The right attitude is as powerful as experience
for many of the roles we recruit for.