Job Summary
The Surgery Division is looking for an enthusiastic and self-motivated Admissions Officer to pro-actively co-ordinate the admission of patients to the pre-operative assessment unit and elective admissions wards. To schedule operations ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current NHS timeframes.
This demanding role will require excellent time management and organisational skills. The successful candidate must be able to prioritise their own workload and will require a flexible approach to their duties.
The post holder should be proficient in the use of Microsoft Office packages. Ability to use a range of computer systems to collate information and escalate potential problem areas. Training will be given where necessary for internal IT systems.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Please note, this vacancy may close early should a sufficient number of applications be received.
Main duties of the job
* Enter patient Admission Listing forms accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the waiting list entry is attached to the correct 18-week pathway with appropriate operation code.
* To deal with pending elective admissions and cancellations, liaising with all relevant staff (including Consultants, Bed Managers, Theatre and Ward staff). Escalating any issues/breaches to the Team Leader/Assistant Directorate Manager.
* Meet/liaise with Consultant's on a regular basis in order to manage waiting lists effectively whilst working within the Department of Health guidelines. Be responsible for updating accurately both electronic and paper diaries.
* Independently compile theatre lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18-week referral to treatment target. Inputting information on to PAS and Opera.
* Liaise with the Capacity Manager and/or Directorate Manager's to ensure theatre sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into theatre session.
Person Specification
Qualifications Essential
* Educated to GCSE level for English and Maths or equivalent experience
* NVQ in Business Administration or equivalent knowledge through formal training or experience
* Word processing skills
Knowledge & Experience Essential
* Excellent IT skills with knowledge and experience of Microsoft Office
* Previous experience of working within a clerical environment
* Able to deal with the public in person and via telephone
Skills Essential
* Self-motivated and ability to work using own initiative with limited supervision
* Able to use own initiative and respond to new challenges, knowing when to escalate
* Ability to organise/manage/prioritise own work schedule
* Excellent communication and customer care skills
* Ability to accurately maintain computerised and manual documentation systems
* Able to promote good working relationships amongst team and colleagues
* Ability to assist in the mentoring and training of new staff
Other Essential
* Excellent team player
* Confident and sympathetic when dealing with patients/staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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