Job Specification: Service Coordinator & Service Team Leader Location: Burnley Salary: £28,000 - £32,000 per annum About Us Join our award-winning team and become an integral part of a company dedicated to excellence in fire and security services. We are looking for a Service Coordinator and a Service Team Leader to strengthen our service team and play a vital role in delivering exceptional support to our valued customers. The Role These are pivotal positions within our service team, working alongside three experienced colleagues. Your focus will be on the efficient planning of field-based engineer activities and delivering prompt updates to our customers. Key Responsibilities Efficiently schedule and manage the daily activities of field-based engineers. Communicate effectively with customers, providing timely updates and ensuring satisfaction. Collaborate with team members to maintain high service standards. Proactively address challenges, offering practical solutions to ensure smooth operations. For the Team Leader role: Provide leadership to the service team, fostering a culture of excellence and collaboration. Essential Criteria Experience working in the fire and security industry. Proven ability to manage service operations, either as a coordinator or team leader. Strong organizational skills and the ability to prioritize tasks effectively. Excellent communication skills, both verbal and written. A customer-focused approach with a passion for delivering outstanding service. Problem-solving mindset with the capability to think on your feet. For the Team Leader role: Demonstrated leadership skills with the ability to inspire and guide a team. Why Join Us? Be part of a supportive and collaborative team environment. Opportunities for professional growth and development. Competitive salary package. Work in a company with a strong reputation and a focus on excellence. Are You the Right Fit? Are you well-organized and an excellent communicator? Do you take pride in delivering outstanding customer service? Are you solutions-focused and thrive on problem-solving? Can you lead a team to success (Team Leader role)? If this sounds like you, we’d love to hear from you Join us in making a real difference for our customers and contributing to our continued success. How to Apply Please submit your CV and a cover letter detailing your relevant experience. Applications will be reviewed on a rolling basis, so apply early to avoid disappointment