Your Role:
As a Service Coordinator, you'll play a pivotal role in ensuring seamless service delivery. Here's what you'll be doing:
* Responsible for booking PPMs for scheduled service visits with the in-house team of mobile engineers and external subcontractors.
* Collaborating with subcontractors to secure RAMS for visits.
* Keeping customers informed of maintenance schedules and ensuring all appointments are planned perfectly.
* Assigning work orders to field engineers using cutting-edge electronic systems or via direct communication.
* Acting as the vital link between customers and operations management to guarantee smooth delivery.
* Managing tasks efficiently to ensure all services are delivered on time and within budget.
* Carrying out additional administration duties which include: raising quotes, creating jobs on the systems, and POs, ordering parts, and managing engineer's diaries.
What You'll Bring to the Team:
* Previous experience working in a busy FM Helpdesk would be advantageous.
* Proficiency with tools like Word, Excel, and Outlook.
* A confident and professional telephone manner.
* Exceptional communication skills, both written and verbal.
* Experience thriving in a fast-paced, multi-discipline office environment.
* A proactive attitude, whether working solo or as part of a collaborative team.
What's in it for you?
* Competitive Salary : 25,500 per annum, increasing again in April 2025.
* Holidays : 30 days, entitlement will increase with the length of service.
* Future Security : A robust company pension and life assurance plan.
* Hours Monday - Friday 8am-4:30pm (40 hours per week)
* Transport: Local bus and train stations are within walking distance, so public transport is not an issue.
Interested?
If you're passionate about making a difference and thrive in a role that values initiative, precision, and teamwork, we want to hear from you!
Contact Maxine Allison at Escape Recruitment for a confidential chat today!