Customer Service Assistant for TransPennine Express (TPE) at Manchester Station.
Pay Rate: £12.00 per hour.
Hours: Full Time (40 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends.
* Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
* The role involves manual loading and unloading of items, requiring physical capability and stamina.
AS A CUSTOMER SERVICE ASSISTANT YOU’LL:
* Operating platform trucks for train-side deliveries (Full training provided).
* Loading/offloading catering equipment/stock from TPE trains.
* Order assembly and stock control.
* Comply with Health & Safety/Food Hygiene Regulations.
WHY JOIN AS CUSTOMER SERVICE ASSISTANT?
At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
* Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
* Up to 75% discount off on SSP brands during work hours.
* Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
* Learn while you Earn: Access to award-winning training, apprenticeships and development.
* Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
* App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
* Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
* Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
* Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
* Referral Rewards: Get rewarded with £400 for successful referrals.
* Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
* Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
* Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
SSP is proud to be an equal-opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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